Privacy Policy

1. Information We Collect

Depending on the service you use and the information you provide, we may collect:

• Contact information: your name, phone or WhatsApp number, email address and enquiry details.
• Enrolment information: selected course, student details and information needed to provide learning access.
• Learning records: lesson progress, assignments, assessment results and certificate details where these features are used.
• Transaction information: payment status, order reference, amount and receipt details when payment facilities are available.
• Technical information: IP address, browser and device information, pages visited and basic service logs where collected by our website or hosting services.
• Support communications: messages, questions and feedback you share with us.

Please provide only information relevant to your enquiry or course. Do not send passwords, payment PINs or one-time passwords through support messages.

2. How We Use Your Information

• Respond to enquiries and help you select a course.
• Process enrolment and provide LMS or student-portal access.
• Deliver lessons, learning updates, assessments and certificate support.
• Confirm transactions and resolve payment or access issues.
• Provide support through phone, WhatsApp or email.
• Maintain service reliability, prevent misuse and improve learning services.
• Maintain records and address legal obligations where applicable.

Promotional messages require a separate choice where consent is required. Visiting our website or asking a course question does not, by itself, authorise unrelated promotional communications.

3. Communication Preferences

We may contact you about an enquiry, enrolment, payment, learning access or support request using the contact details you provide. These service communications are separate from optional course offers and promotional updates.

You can ask us to stop promotional communications by replying "STOP" to a promotional message or contacting us using the details below. Necessary service communications may still be required for an active enrolment. If you withdraw consent for information needed to deliver a service, some features may no longer be available.

4. Cookies and Similar Technologies

Where used, cookies or similar technologies may support login sessions, preferences, security and website performance. You can manage cookies through your browser settings. Blocking essential cookies may affect login or learning features.

If optional analytics or advertising technologies are enabled, their purpose and any required consent choices should be presented before they are used. This policy does not mean that every such technology is currently active on the website.

5. Payments

When online payment facilities are available, payments may be handled by an external payment provider. Payment credentials entered on that provider's checkout are handled under its own privacy and security terms. Our enrolment records may include the transaction reference and payment status needed to confirm course access.

Do not share full card details, CVV, UPI PIN or OTP with our support team. This Privacy Policy does not set refund or cancellation terms.

6. Sharing Information

Information may be shared with service providers involved in hosting, student-portal operation, payment processing, communications or technical support, to the extent needed for the service. We may also disclose information when required by applicable law or to address fraud, security incidents or legal claims.

Personal information should not be sold or supplied to unrelated organisations for their independent marketing without a separate lawful basis and any required consent.

7. External Services and WhatsApp Groups

External payment pages, video services, social platforms and other linked services have their own privacy policies. Information you provide directly to them is handled by those services.

If you choose to join a WhatsApp group, your phone number, profile information and messages may be visible to other participants, depending on WhatsApp settings. Group participation is separate from private student support. Avoid posting sensitive personal information in groups.

8. Security and Storage

Appropriate access controls and reasonable technical and organisational safeguards should be used to protect student information. No website, electronic transmission or storage system can be guaranteed completely secure. Keep your student-portal credentials private and contact us if you suspect unauthorised access.

Service providers may process information in locations other than your own. Any such processing must follow applicable requirements and appropriate safeguards.

9. Retention

Information is retained for as long as reasonably needed for the purpose for which it was collected, including course access, learning and certification records, support, accounting and dispute resolution. Some records may need to be retained to meet applicable obligations.

When information is no longer needed, it should be deleted or anonymised. Course-access duration and the retention of individual categories of personal information are separate matters.

10. Your Requests and Choices

You can contact us to ask about your information, request correction of inaccurate details, request deletion where appropriate, withdraw consent or raise a privacy concern. We may need to verify your identity before acting on a request.

Requests will be considered subject to applicable requirements and any justified record-retention needs. Please describe the request and provide only the details necessary to identify your enquiry or enrolment.

11. Students Under 18

Students under 18 should involve a parent or lawful guardian when enquiring, enrolling or providing personal information. Where required, appropriate parental or guardian consent must be obtained before processing a child's information.

A parent or guardian can contact us with questions about a student's information or to request correction or deletion, subject to applicable requirements.

12. Changes to This Policy

We may update this policy when our services or information-handling practices change. The updated version will show a revised date. Material changes should be communicated where appropriate, and fresh consent obtained where required.

13. Contact for Privacy Questions